CITEL.FR Privacy policy

Citel respects and protects your personal data.

This document aims to provide you with all necessary and comprehensive information concerning the way in which individuals' personal data is collected and processed by CITEL on its website.

As it is responsible for the collection, processing and storage of such data, CITEL undertakes to observe the provisions of Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data.

1 - Definition

'Processing of personal data' means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

2 - Principles of the Data Protection Regulation

Three conditions must be met for this legislation to apply:

• presence of information about a person such as name, address, date of birth, ID number, phone number, identifier, etc.;
• processing of this information such as collection, use, recording, etc.;
• inclusion in computer files (databases, Excel, etc.) or paper files.

For any further information, you can also visit the CNIL website https://www.cnil.fr/fr/reglement-europeen-protection-donnees.

3 - Information that we collect

CITEL complies with the obligations resulting from Law No. 78-17 of 6 January 1978 amended on 6 August 2004, known as the 'Data Protection Act', and the European Data Protection Regulation.

In the forms collecting personal data, the Internet user is informed whether or not the data collection is obligatory. Any refusal to provide obligatory information will make it impossible for the request to be sent and processed.

A - Purposes

The main purposes of CITEL collecting personal data on its website can be summarised as follows:

• to contact us via the form and enable us to respond to you and to ensure a commercial or informative follow-up.

B - Data storage period

The personal data collected on the site is only retained for the period strictly necessary with regard to the purposes set out above, i.e. 3 years from our last exchange.

C - Sharing your personal data with other companies

The personal data collected on the site is exclusively reserved for CITEL.

CITEL reserves the right to transmit data subjects' personal data in order to meet its legal obligations and in particular if it is forced to do so by court order.

CITEL hereby undertakes not to transfer your data outside of the European Union. In addition, where CITEL uses processing providers, these have been particularly chosen for the sufficient security guarantees that they provide.

The fact that we allow access to other websites via hypertext links or forms does not make us liable for the practices related to personal data of these sites.

4 - Respecting your rights

In accordance with Articles 38 to 40-1 of amended Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties (known as the 'Data Protection Act'), you have a right of access to, and of rectification and erasure of your data and a right to object to its processing on legitimate grounds.

You can exercise these rights by sending an email to contact@citel.fr or letter to CITEL-2CP –2, rue du Troyon – 92316 – Sèvres CEDEX - France

5 - Automated collection via cookies

Users are informed that at the time of connecting to the Site or Applications and using the Services, cookies or other technology are used, subject to the choice made by the User; this choice may be changed at any time.

A cookie enables its issuer, for its period of validity, to recognise the device concerned (computer, tablet, smartphone, etc.) each time that this device accesses digital content including cookies of the same issuer. A cookie collects information related to your computer's browsing of our site (the pages that you view, the date and time of viewing, etc.) that we may read at the time of your subsequent visits.

Such cookies facilitate browsing and improve the user-friendliness of the website.

You may refuse the storage of cookies by configuring your browser settings as indicated below. Access to certain services and sections of the site may, in this event, be affected or impossible.

Several types of cookies that may be used by the site include:

• cookies that are strictly necessary for browsing on the site and which guarantee that it works properly;

• functional cookies that enable you to identify yourself and therefore access your account and basket, but also to customise your experience on the site;

• cookies used to prepare visitor statistics;

• social network cookies and plug-ins.

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6 - Visitor statistics

• • Google Analytics and privacy

This website uses a Web analysis service provided by Google Inc ('Google'). Google Analytics uses 'cookies', text files stored on your computer that are used to analyse use of the site. The information generated by the cookies concerning your use of this site is transmitted to a Google server in the United States where it is stored. Google uses this information to evaluate your site use in order to compile reports on the site's activity for the site operators and to provide other services related to use of the site and the Internet. Google will also transmit this information to third parties as appropriate if the law so requires or if such data is processed by third parties as authorised by Google. Google will use this information to evaluate your use of the website, write reports on the site's activities for the attention of its operators and provide other services in relation to use of this website. Google will also transmit this information to third parties as appropriate if the law so requires or if such data is processed by third parties as authorised by Google. Under no circumstances will your IP address be associated with other Google data. You may disable the cookies by modifying your browser settings; however, we would like to draw your attention to the fact that you will not then be able to use all the functions of this website. You may at any time override the collection and storage of data by Google Analytics for the period following this override by downloading a Browser-Add-on to disable Google Analytics and installing it on your browser. You can find the Add-on for disablement at [http://tools.google.com/dlpage/gaoptout?hl=fr].

• • Social network sharing cookies

The publisher gives Users the option of functionalities that can be used to share editorial content and any type of content published on the site through social network sites. The social network cookies are managed by the publisher of the social network site. The publisher of the social network concerned may identify Users via the sharing buttons, even if this button has not been used when viewing our site/application. This type of application-button can allow the social network concerned to monitor Users' browsing on the site, simply by activation of Users' accounts on this social network (open session) via their device during their browsing on the site.

7 - Contact us

Send an email to contact@citel.fr or letter to CITEL-2CP –2, rue du Troyon – 92316 – Sèvres CEDEX - France